AT
Avril T

1 reviews | Active since Oct 2010

23 Apr 2015, 13:49

MTN REWARDING UNUSABLE ARTIME TO PAY-AS-YOU-GO CUS

I purchased airtime from MTN yesterday (22 April 2015) on my mobile number *** and was rewarded with free MTN Airtime. The message I received from MTN141 read as follows: \Y'ello MTN has rewarded your recharge with R3000 FREE Airtime valid for 7 days"and for the second purchase I received a second message also from MTN141: \""Y'ello MTN has rewarded your recharge with R600 FREE Airtime valid for 3 days\"".<br> <br> 1. What MTN does NOT divulge to their customers is that that airtime can ONLY be used to call other MTN numbers.<br> <br> 2. MTN also does NOT divulge that this Airtime can ONLY be used within the Republic of South Africa.<br> <br> I am outside of SA at present and cannot use a R3"

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Replies (1)
MTN South Africa
MTN South Africa's reply06 May 2015, 15:26
Official
Hello Avrilt,

Thank you for your post,

Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.

The MTN promotional airtime is used to encourage and allow more talk time amongst the MTN subscriber.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Regards
Lungi
REQ:***