MTN returned payments

My son Daniel Forsythe took out a contract witn MTN a few years ago. In 2023 he began experiencing problems with his monthly EFT payments being returned to his account. On each occasion, after contacting MTN, he was advised to go to a local branch and make payment there. He did so on 4 or 5 occasions and also queried the reason for the payments being returned. There was no explanation forthcoming.

After a period, when this kept recurring, he moved to another cellular service, as the situation with MTN had become untenable. There was still a period left to run on his MTN contract.

Since it was impossble for him to pay MTN, owing to some inexplicable glitch on their part, his account showed that he was in arrears. MTN then handed him over to NuDebt, which has affected his credit rating.

We attempted to resolve this problem by emailing MTN's customer services and were referred to their 'attorneys' NuDebt. We have yet to receive any response whatsoever from the latter, other than threatening SMS's.

While ackowledging that there is money owing to MTN on the contract, we strongly feel that they need to take some responsibility for this situation and at least have the decency to discuss a way forward, in order for Daniel to clear this debt from his record. We do not feel that it is justifiable for MTN to have added interest to the initial amount in ,ight of the fact that this predicament was caused by them to begin with.

I hope that this post will finally motivate them to respond and assist.