MTN RETENTIONS - TERRIBLE CUSTOMER CARE / SERVICE

I've got several contracts with MTN and I've been attempting to cancel 1 of the contracts for the past year. The contract which I am attempting to cancel had expired on 17 Jan 2020, prior to the contract expiring I had called MTN to blacklist the SIM & device as the contract device had been lost while still under contract. After the contract expiration MTN billed me R94.78 pm to date.

I've sent several emails to MTN Customer Care (***) as well as MTN retentions (***) in attempt to cancel this contract without any response. I've called MTN several times and have been transferred to retentions however retentions NEVER answers the transferred call.

After months and months of attempting to cancel this contract unsuccessfully, and after 18 months of being billed R94.78 pm for an expired contract I am forced to leave this sort of review.

MTN PLEASE CANCEL MY EXPIRED CONTRACT FOR CELL NO. *** AND STOP BILLING ME FOR IT.

CONTACT MYSELF: ITUMELENG - ***