MTN retentions team have still not contacted me

My name is Carolyn Rid**** and my cell phone number is ***

On 31 October I went to MTN Stoneridge and advised that I would like to cancel my MTN contact as I have been retrenched. The consultant Mocca logged a request to the retentions team. I was advised the retentions team would call me to discuss my options. This to date this has never happened

The reference number for the logged call which I was given by Mocca. To cancel *** – the reference *** (this out of contract and I wanted to change to pay-as-you-go) To cancel my data contact *** – reference *** (I was told that it will cost R500.00 to cancel the contract)

On Tuesday 3 November I received two invoices for charges that was never discussed with me. *** – The invoice for R1799.***9 – The invoice for R899.00

I have been retrenched and I cannot afford these invoices. I phoned 135 and I was advised to phone the retentions team. In doing so another call was logged and I have never been contacted. I even requested that the cancellations are reversed, and I only pay R900.00 for both numbers as previously (my contracts).

I would like to take MTN to the Consumer Protection act.