MTN Retentions pathetic service

This is going to be a long one:

So on the 2nd of december i upgraded two of my lines through the MTN Consumer Retentions department. The packages i chose was a black friday one for my wife's line @R158 pm and another black friday deal for our home WiFi which seemed like a ***** @R499 for 500gig day and 500gig night. Both were for 36 month contracts

I had to jump on it it was too good not to pass up. Sadly however MTN never lived up to the deal on the data line, i was upgraded to an unlimited 5g line @R2200 pm which was insane compared to what i had agreed to. I then called every week religiously and was told the same bull every week, it has been escalated to the correct department and will be resolved withing 24hrs.

For the first two weeks i didn't recieve any reference numbers because the useless consultant that did my contract didn't escalate anything. I came upon this gem whilst chatting to another consultant.

Anyway as the month dragged on a credit was seemingly passed on my account to rectify the billing query, and the billing amount was reduced to the agreed price.

All good and well but come the day my debit order was due R3500 was taken out of my account. I then called customer services to advise them that i would be reversing this with my bank and going into a store to pay the correct amount, which i had done on the 2nd of jan. 2 days after the debit order went off due to the public holiday.

I now have an unpaid bill of approximately R578.33 and god know how much else owing on my other lines.

To date the data that i agreed to had not been provisioned for my data line and it seems like my lines are going to possibly be suspended because MTN cannot complete their processes.

Below are all the reference numbers i had received from MTN and an approximate time at which each call ended with them, needless to say waiting to speak to someone for 40+ minutes is irritating enough but having to still go through this charade is pathetic for a company of their size.

[2020/12/07, 15:15] Reference number : *** From retentions

[2020/12/08, 11:00] Customer care : *** Reference number Shaed

[2020/12/09, 11:26] ***

[2020/12/09, 12:53] Ref no: *** Package is correct - 500gig day, 500gig night

Data is not provisioned correctly ie no data was provisioned

Billing is incorrect Correct amount should be R499pm Currently being charged R2129pm

[2020/12/17, 14:55] Ref no: *** Package is correct - 500gig day, 500gig night

Data is not provisioned correctly ie no data was provisioned

Billing is incorrect Correct amount should be R499pm Currently being charged R2129pm

17th Dec 2020 ***

Everything has been escalated to the correct departments, awaiting a resolution.

[2020/12/28, 10:08] *** Data provisioning and request for credit on account.

[2020/12/31, 13:43] *** Data provisioning