1 reviews | Active since Nov 2017
Mtn Retentions not looking after loyal customers
I have been a loyal MTN subscriber for years with a monthly spend of about R3000. My upgrade is 4 Dec 17 and today i requested for an early upgrade because my handset i giving me problems. I am then told to pay a full months subscription of R848 just to upgrade 17 days early. Really guys? What happened to helping your loyal subscribers. Is this the treatment we are expected to get from mtn in the future.
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have engaged our retentions department and the amount R848.00 will need to be paid for an early upgrade to be done with Retentions.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly be advised that we have engaged our retentions department and the amount R848.00 will need to be paid for an early upgrade to be done with Retentions.
We sincerely hope that we are able to restore your faith in us and assure you that it is not our intention to displease you.
Regards
Mike Ramaboka
Complaints Management Team