MTN Retentions not honourable

<p>Hi Alice Maholeho (Retentions),</p> <p><br />I hope you well.</p> <p>I have to start by saying I am beyond disappointed with your service; our agreement for me to sign up for such an expensive Sky Max contract and take upon the Iphone 7+ was that there would be 2 FREE months which I would not have to pay.<br />At the end of May/beginning June I even called in and one of the consultants spoke to you saying you will load the credit onto my account and I will not be debited end of June/beginning July. Do you even take your work seriously?</p> <p>If I do not get a response by 12pm on Monday the 3rd of July, I will walk into your offices demanding the cancellation of the contract due to the mentioned reason!<br />If by some reason that you manage to attend to your duties that you are supposed to for God knows how long ago, I would like proof that you are to load that credit onto my account or I will walk into your offices demanding a cancellation due to the breach being on your behalf!</p> <p>It actually makes me sick knowing I am a paying loyal MTN customer but the MTN staff can’t even get their act together.</p>