MTN RETENTIONS DO NOT KNOW WHATS HAPPENING

I HAVE REQUESTED THE MONTH TO MONTH CONTRACT FOR NUMBER TO BE CANCELLED SO MANY TIMES. PATHETIC MTN STAFF FAILED MISERABLY. PATHETIC SERVICE. CANCEL AND CLOSE THE QUERY IMMEDIATELY. CONTRACT WAS SUPPOSED TO BE CANCELLED LONG AGO BUT MTN STAFF DO NOT KNOW WHATS HAPPENING. I KEEP GETTING BILLED OVER AND OVER AGAIN WHEN I DO NOT WANT IT....