MTN Retentions Department - OVERCHARGING CUSTOMERS ON THE OLD SYSTEM

What BIG rouges, If I did not do my calculations I would have been ****** by MTN by R8 000K over 36 months. I have been a customer with MTN for more than 10 years.Today I went to do an upgrade at a store and was told I am on the *OLD* system so the prices that I see in the catalogue WILL NOT APPLY TO ME. I need to know WHY?????? The in booklet the Samsung Galaxy Note 20 Ultra 5G is R909 with the Smart watch of R49.00 per month over 36 mnth which comes to R958 per month for both the phone and watch. Spoke to Sifiso at the retentions department and was quote R1189 what a big difference of R231 per month and if I times that by the 36 month contract it is R8316.00 over charge. This is a dam disgrace to a big company like MTN to be robbing there LOYAL customers. I am totally disgusted that this is a reality with MTN. Why must i wait until my number get migrated to the system in every 3 months because the MTN system cannot cope with the big volume at once so mine account was not one of the account that was included in the batch in April, now Sifiso says that every 3 months that the batches go off what non sense, so I must wait indefinitely until my account is migrated. I am not happy with the above and I need someone to give me a call regarding the over price in my upgrade amount and who"s fault it is that MTN did not migrate the account and why must I pay HIGHER fees to upgrade my account. There is a lack of communication on MTN side and this was never mentioned to me previously. Why advertise at R909 per month and charge me a higher amount:(

Totally disgusted and what a **** to make money from your customers. It is a JOKE.