MTN retentions department harassment

Terrible service from the retentions team.

I cancelled my mtn contract in September 2021. I went into the mtn store in Jeffreys bay to cancel my contract. I spoke with one of the consultants there, we went through the entire cancellation process and the consultant advised that all is fine and the contract was cancelled. He did not give me any confirmation of the cancellation but assured me that all was in order. I have now for the past year been getting calls about an amount due and everytime I inform the mtn employee that my contract was cancelled and that there should not be any fees due they say "oh ok", I then further ask that they check in with the Jeffreys bay branch to see and also ask that a detailed statement be sent to me showing how they came to the amount due that is being asked for. I then get an answer "yes sir we will check and send through", I never get any detailed statement or phone call back to say all is resolved. Instead I get a phone call every couple of months from someone new from mtn and they have no history of any of my requests or communication with previous employees and they then want to tell me exactly the same as the first person and the person that called previously. Every time I keep asking the same question as I asked the first person and everytime I get the same response but the problem is never resolved. Mtn is now harassing me for funds that are not rightfully due and that they are not willing to acknowledge any of my telephonic or email communications. The email responses are also the same each time "please send proof of cancellation", I respond with the same feedback as I do telephonically but then get no help or response thereafter.