MTN Retentions

I find it impossible to overcome the prejudice I am suffering as a result of the MTN Retentions department unwillingness to assist me.

I have reached out to them whilst I am here in New Zealand to cancel two data contracts which I have not been using for an extensive period of time. This is placing undue financial burden on me and due to the Covid-19 pandemic it will not be possible to travel back to South Africa in the foreseeable future.

I have two enquiry reference numbers which remains unattended by the MTN retentions team. (#*** and #***).

I feel it is truely unfair and unacceptable that there is no process in place to cancel contracts whilst outside the borders of South Africa. There is not even an international call centre number available.

Hopefully someone in the MTN client relations department view this and get something done. My next recourse will be to write a letter to the ombud.