TS
Timothy S
1 reviews | Active since Apr 2014
11 Jan 2016, 14:50
MTN RETENTIONS
I finished an MTN Cellphone contract and did not wish to upgrade. Cancelling the contract was a mission, and after a while I was told that my number was migrated to prepaid and I will receive an sms notification to confirm. Almost a month later, no SMS, and I have just had the contract payment again taken from my bank account. I am very unhappy with the slowly inefficient service of retentions department at MTN and would like my money refunded and the contract which ended months ago, completely cancelled.
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MTN South Africa's replyOfficial
12 Jan 2016, 09:57Hello tsabwelera@,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has now been cancelled. However we have no history on the account for the migration to prepaid/cancellation. Kindly can we request that you send us the correspondence whereby you requested the cancellation in order for us to request our Billing Department to migrate your number over to prepaid in order for us to refund you.
Please e-mail the correspondence to *** and address the e-mail to Timothy Clouts.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has now been cancelled. However we have no history on the account for the migration to prepaid/cancellation. Kindly can we request that you send us the correspondence whereby you requested the cancellation in order for us to request our Billing Department to migrate your number over to prepaid in order for us to refund you.
Please e-mail the correspondence to *** and address the e-mail to Timothy Clouts.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply12 Jan 2016, 09:57
Official
Hello tsabwelera@,
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has now been cancelled. However we have no history on the account for the migration to prepaid/cancellation. Kindly can we request that you send us the correspondence whereby you requested the cancellation in order for us to request our Billing Department to migrate your number over to prepaid in order for us to refund you.
Please e-mail the correspondence to *** and address the e-mail to Timothy Clouts.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the matter being resolved.
We can confirm that the contract has now been cancelled. However we have no history on the account for the migration to prepaid/cancellation. Kindly can we request that you send us the correspondence whereby you requested the cancellation in order for us to request our Billing Department to migrate your number over to prepaid in order for us to refund you.
Please e-mail the correspondence to *** and address the e-mail to Timothy Clouts.
Regards
Tim
MTN Complaints Management Team: REQ:***