MTN retentions

I have been trying for three days to cancel my contract with MTN as it is due for an upgrade. I call the retentions department every single day and no one answers a phone. I hold for over an hour for my call to be answered but nothing. Once I select the option to upgrade they will answer immediately. What’s up with that? And once you ask them to put you through to retentions the call is always dropped.

Complete and utter nonsense. Pathetic service. If you think this a way to retain your clients then you are sadly mistaken. USELESS!!!