1 reviews | Active since Mar 2016
MTN RETENTION WENZI SIBANYONI
<p><br />I upgraded my phone via MTN Retention on the 25th of May 2017 and was told to expect my phone within 4 to 7 days but today its the 6th of June and still have not received my phone. </p> <p> </p> <p>Today,I called MTN 808 and was told Wenzi Sibanyoni did not submit documents to the warehouse. How unproffessional. I know MTN IS THE WORST company ever . </p> <p> </p> <p>I regret the day I decided to upgrade ,I should have cancelled it. Not only is MTN "eating " our data but hires ***** as well. </p> <p> </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***7