MTN retention office poor service

Subject: Urgent: Assistance Required for Account Resolution

Dear HelloPETA Team,

I hope this email finds you well. I am writing to formally express my concern and frustration regarding the lack of communication and resolution from MTN’s Retention Office regarding my account.

I settled my account in full over a month ago (if not two months), but to date, I have not received a letter of upliftment, nor has the account been cleared as promised. Despite my repeated attempts to seek assistance, I have not received any feedback from your team, including Nosipho, who has yet to respond to my inquiries.

This delay is causing me significant inconvenience, as interest continues to accumulate on the account, making it appear as if I have not made the required payment. I have also visited multiple MTN stores, but none of them have been able to assist me with resolving this matter.

I find this level of service unacceptable, and I am urgently requesting the following: 1. Immediate confirmation of the account’s clearance. 2. Issuance of a formal letter of upliftment without further delay. 3. A resolution to any issues causing continued interest accumulation on an already paid account.

I would also want the extra debt to be reversed of my account as this was not my fault gor thr delay.

I would greatly appreciate your swift attention to this matter. Kindly have a member of your Retention team contact me directly at your earliest convenience to resolve this issue. I have asked to be called on my 072 number and I have not been called other than the debt collectors telling me i have not paid my account … Thank you for your time and understanding. I look forward to hearing from you promptly.