1 reviews | Active since Jun 2016
MTN Retention department lack of response
<p>Due to a handset issue I'm trying to upgrade my handset 30 days early - after being a MTN subscriber for 11 years (2 contracts) it seems they don't care. Have started this process the 20th of May and still waiting for a final answer. Now they are trying to confirm if I really have been a subscriber since 2015 Seems retentions delay the response until the we can make the upgrade date!!! USELESS</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that your early upgrade request for the number 083****963 was approved, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:6****08
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
We have noted that your early upgrade request for the number 083****963 was approved, reference number: ***.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:6****08