MTN RETENTION CENTRE UNWILLINGNESS TO BE OF ASSISTANCE

Never make an upgrade of any device over the phone with these guys. First, they will lie about the quality and description of the item, secondly, once a query is raised with them it never gets resolved. I did the upgrade on the 12th the laptop was delivered on the 20th, I was not happy with the product and returned it back to the Sandton Morningside branch. After that I called the retention who told me to go to Morningside to get an RMA number. I got there and their emails were buffering so I had to wait for an email from the branch which I received. Till today I am going to be billed for an item that is not in my possession. No one is willing to help and the consultants are as worse in assistance and be pro-active for their clients.