sB
shafiek B
1 reviews | Active since Jun 2014
28 Apr 2017, 12:35
MTN retention
<p>I have been trying to get hold of MTN retention since Monday but get put on hold for more than half an hour. It is as fi there is no one working in that department. I would like to cancel my contract or reduce my istallment or downgrade my contract. The service MTN is givning is extremely poor.</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
30 Apr 2017, 22:58Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Best regards,
MTN South Africa's reply30 Apr 2017, 22:58
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***0
Best regards,