MTN RETANTIONS DEPARTMENT POOR SERVICE AND MISCOMMUNICATION

This process started last September when i tried to cacelle this contract, fast foward to 2024 , i called MTN retantions department on the 03/04/2024 to get the cancellation fee, i was told 7136.43 needs to be paid , i then went to Mtn Meadowdale to make a payment and cancell the account , they then told me to call 083 135 and confirm the amount , on the 04/04/2024 i than AGAIN called 083 135 Retantions to vary and validate the infomation again i was given 7136.43 , i again went to MTN Meadeowdale and i was the at 17:27 and the doors were closed already , I went back on Frday , they confirmed the amount and 7136.43 was paid and proof of payment forwarded to your customer care email adress, i the called MTN retantions today 08/04/2024 and spoke to Bongani Mbatha to cancell ti contracy only to be told a different story. i need to cancell this contract as i paid the amount given to me on 2 different occasion, PLEASE SORT THIS ACCOUNT AND MY ACCOUNT WOULD NOT BE DEBITED THIS MONTH.