1 reviews | Active since Aug 2016
MTN response to poor after sales support
<p>The response From Itumeleng regarding my dissatisfaction is the same as the other MTN Service centre responses. </p> <p>Bring the hand set back to the service centre for repair. This handset was taken 6 times to them , what makes this return si different?</p> <p>Maybe the correct response should be....At MTN we are dedicated to the happiness of our clients. We will replace the handset for the inconvience of the last 6 times.</p> <p> </p> <p>This is not the case. Yet they continue playing games and waiting for the contract and garantee to elapse.</p> <p> </p> <p>I hope the readers of this review take cognisance of my experience. </p> <p> </p> <p>MTN don't send me private responses. Share your resolution with the readers on this site.</p> <p> </p> <p> </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and we will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and we will revert to you with feedback.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Hello MTN and Nompumelelo
Guess what? This matter is still unresolved. Ian now convinced that this is delaying tactics. The S3 mini was a know fault with its microphone and yet you and your technical department want to upgrade software.
Now tell me? How many software upgrades can one hand set have. I want you to replace this hand set and not waste my time. If not I will take this phone to an external repair agent for an assessment and we will go to court. You and MTN will be listed as recipients. I feel very humiliated by MTN and you.
You have until Friday.
Hello MTN and Nompumelelo
Guess what? This matter is still unresolved. Ian now convinced that this is delaying tactics. The S3 mini was a know fault with its microphone and yet you and your technical department want to upgrade software.
Now tell me? How many software upgrades can one hand set have. I want you to replace this hand set and not waste my time. If not I will take this phone to an external repair agent for an assessment and we will go to court. You and MTN will be listed as recipients. I feel very humiliated by MTN and you.
You have until Friday.