MTN RESPONSE TO FINDINGS A COMPLETE ***** TO CUSTOMERS

I took out a contract with MTN a few years ago. The contract has run its course of 2-3 years. I never defaulted a single month. I upgraded the contract in 2019 March to pay R79 a month with no new device. MTN contacted me for this upgrade. My debit orders continued at R153 a month. I contacted MTN on 3rd March 2020 as I was not happy that they took R153 a month instead of R79 a month for a whole year ***. Debit orders continued for 2 months and I reversed the payments. I started contacting MTN when they kept calling me for money but no one listens to what happened to my debit orders. I went to face book to report them and I finally got a response. They had the nerve to send me a recording of my upgrade in March 2019 and the full call report stating the call was made on the 18th March 2020. That was really a shock as I cancelled the contract on the 3rd March 2020. MTN linked the call call made in 2019 and claimed it was made in 2020 ***. This is ***** and I made a ******** case against them for taking more than what they should from my bank account and secondly linking the call to March 2020 instead of March 2019. I am utterly disgusted in their behavior and no one calls me and I have to constantly call them. Their collections keep calling me asking for an outstanding balance of R1247.00. I am shocked that such a large company can commit ***** in this manner to its own clients. The person that posed the evidence is ***. I emailed her back after my findings and have not received a response. Totally DISGUSTED