TS
Tamzin S
1 reviews | Active since Oct 2015
22 Oct 2015, 08:38
Mtn responds with lies and STILL having issues
I wrote in to hellopeter to complain about how after desperately trying to email and call MTN about a large some of money having gone missing from my account --- they responded with utter BS.<br> <br> There reference for the conversation: *** and Nompumelelo was dealing with the query.<br> <br> They tell me my R800 + is still available and if I dial *141# and check my account it is there but it is NOT. I have the screenshots to prove it. <br> <br> I am totally prepared to go to small claims court over this as I am bitterly disappointed in there lack of effort put in to sorting out this problem correctly. They are a pathetic excuse for a service provider.
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MTN South Africa's replyOfficial
26 Oct 2015, 06:33Hello TzStrauss,
Thank you for taking the time to raise your concerns.
Please note that I checked the airtime from the day it was loaded up untill the day of your complaint and I asked you to used the code *141*1#ok and choose airtime , not *141#ok, It would have shown you the balance of that airtime . Kindly go to nearest MTN store and ask them to show you from the day you loaded it on the system , you will see that it was used not missing.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for taking the time to raise your concerns.
Please note that I checked the airtime from the day it was loaded up untill the day of your complaint and I asked you to used the code *141*1#ok and choose airtime , not *141#ok, It would have shown you the balance of that airtime . Kindly go to nearest MTN store and ask them to show you from the day you loaded it on the system , you will see that it was used not missing.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
MTN South Africa's reply26 Oct 2015, 06:33
Official
Hello TzStrauss,
Thank you for taking the time to raise your concerns.
Please note that I checked the airtime from the day it was loaded up untill the day of your complaint and I asked you to used the code *141*1#ok and choose airtime , not *141#ok, It would have shown you the balance of that airtime . Kindly go to nearest MTN store and ask them to show you from the day you loaded it on the system , you will see that it was used not missing.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***
Thank you for taking the time to raise your concerns.
Please note that I checked the airtime from the day it was loaded up untill the day of your complaint and I asked you to used the code *141*1#ok and choose airtime , not *141#ok, It would have shown you the balance of that airtime . Kindly go to nearest MTN store and ask them to show you from the day you loaded it on the system , you will see that it was used not missing.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Nompumelelo
REQ:***