1 reviews | Active since Jul 2015
MTN Responds, no help at all
Thank you MTN for calling me regarding my post on HelloPeter in relation to Billing and high data charges however your call was of no use. <br> <br> Firstly the lady who called me really did not bother to listen to what I was trying to explain to her, she actually sounded like a machine. Secondly I have been a Apple iPhone user for over 5 years now, I even used to work for Apple IMC, I think by now I would understand how to use my settings on my IPhone. Thirdly my iPhone is connected to my server when I am at the office thus me not using your network for over 8 hours per day.<br> <br> After I was moved back to MTN from Nashua mobile I have had constant issues, The first issue was that MTN did not bother loading my 500 meg Data bundle that was apart of my original package and then had the audacity to bill me premium rates. <br> <br> After all this MTN still deducted the R3300 from my account. <br> <br> I will now wait for my contract to end and will NOT be renewing it !!! <br> <br> To be honest this post will not really help much and is more of a rant as I do not think MTN really cares if they loose this one customer which has been with them for more than 10 years
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you had 1GB available on your account however data usage charges were not being depleted from the data bundle as per investigation findings, however there was a credit allocated on your account of R1104.64 on the 29-08-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that you had 1GB available on your account however data usage charges were not being depleted from the data bundle as per investigation findings, however there was a credit allocated on your account of R1104.64 on the 29-08-2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
