kM
kent M
1 reviews | Active since Sept 2016
11 Sept 2016, 06:47
mtn reserved for data
<p>I'm always recharging my account, make a few calls the next day when I want to make a call i'm out of airtime, check the balance all the airtime I had is reserved for data without my consent. Why does this happen?? I'm so changing this network #****ed!</p>
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MTN South Africa's replyOfficial
12 Sept 2016, 14:25Thank you for your post.
We are sorry for the inconveniences that you experienced as a result of this.
Please note that the enhancement has been developed to indicate to you that there are multiple internet sessions running on your device which you did not close/logout from. In such an event, please minimize the number of applications running or turn the flight mode off and on again or reboot the device.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply12 Sept 2016, 14:25
Official
Thank you for your post.
We are sorry for the inconveniences that you experienced as a result of this.
Please note that the enhancement has been developed to indicate to you that there are multiple internet sessions running on your device which you did not close/logout from. In such an event, please minimize the number of applications running or turn the flight mode off and on again or reboot the device.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Best regards,