1 reviews | Active since Sept 2016
MTN Reps need product and soft s**** training
<p>I called in to enquire about my contract and the agent failed to assist instead she placed me on hold and then mute hoping that I hang up. Please see to it that Felicia Khoza from the MTN call center is dealt with accordingly. I would like a call back to discuss my contract because no ne seems to know what is happing.</p>
Good afternoon Zandile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation stating that the query with your account has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Good afternoon Zandile
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephone conversation stating that the query with your account has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***