SB
Shaun B

1 reviews | Active since Jul 2018

27 Sept 2018, 12:16

MTN representative now ignoring my emails

I previously logged a review stating how MTN had not allocated the data to my account correctly. They have now fixed the problem but the MTN representative Mr Mike Ramaboka is now ignoring my emails regarding the data from the previous months paid for but not received. To make it worse when I now run the USSD function on my MiFi device to see my data balances the response is "UNKNOWN APPLICATION". Once again the MTN customer service is completely useless. So I guess now I wait to see if anyone from MTN will respond to this review otherwise its back to paying for something your not getting. VIVA MTN

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Replies (1)
MTN South Africa
MTN South Africa's reply28 Sept 2018, 10:59
Official

Good day Shaun Botha

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please give us a chance to look into this and revert to you.

Kind regards,

Dinesh Kowlasar

Complaints Management Team.