1 reviews | Active since Jul 2017
MTN replies that they will prioritise complaints, but does nothing further
<p>I logged a complaint on hellopeter requesting assistance from MTN after all attempts working directly with MTN failed. The complaint heading is:<br />MTN not providing promotional items advertised with Huawei P10 PreOrder</p> <p> </p> <p>I received a reply 2 days later wherein MTN Thanked me for my patience and confirms that they will prioritise my issue. </p> <p> </p> <p>I however have not received further assistance, after requesting further feedback for the last 3 weeks.</p> <p> </p> <p>I do not know what to do further. Did MTN only reply to my Hellopeter to falsely make it seem that they are assisting me? Must you really go to the Ombudsman before MTN assists you?</p>
I recieved the below reponse now from for a second time in row for 2 different queries. It does not even look like they read the complaint. Does MTN not take HelloPeter seriously:
Dear Pieter,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apologies for the delay.
I will be in contact with you in the during the course of today with feedback regarding this matter.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
I recieved the below reponse now from for a second time in row for 2 different queries. It does not even look like they read the complaint. Does MTN not take HelloPeter seriously:
Dear Pieter,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN please accept my sincere apologies for the delay.
I will be in contact with you in the during the course of today with feedback regarding this matter.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team