MTN Replacement of Devices process and procedures Non Existant. Prepare to have your money ****** with no service to speak of.

I've been waiting for a over month now for MTN to replace a faulty ****le device that I took out on contract in April. It stopped working in May, I took in the device to the MTN direct shop where they sent it to the repair center beginning of June. After having to follow up two weeks later with the repair centre I received a reference number which I was told just needed to be given to the sales department and a new device would be ordered.

Well it's been a month since then, I've called daily for weeks on end, keep getting told only the agent who sold me the device can help me. Regardless of whether he's on leave, off sick, still working there, whatever it may be. No only he can help, and if he doesn't get back to me I ask? No that's just the process I'm told. After two weeks of no response from said agent, I get an email back. Only when I've cc'd in the complaints email mind you, and still two weeks on again, nothing from said agent.

I received a call last week Monday from another agent, saying it would be re-ordered. And here I stand, still nothing. I've never received such poor service from any company before in my life. The lack of proper processes in place to help the client out properly in such an instance and replace a broken device that is still being paid for month on month, is totally unacceptable and astounding to me.

Don't ever get anything from MTN, they'll take your money, and then want nothing to do with you once they have the debit order in place. It's modern day theft i.e paying for a service of which there is none.