MTN Repeated Failures and Poor Customer Service

Our experience with MTN South Africa has been extremely disappointing. For the second time in two months, our business phone number was reassigned to someone else, despite it being active. This goes against MTN’s own terms and conditions, which state that a number must be inactive for 90 days or more before reassignment.

Adding to our frustration, when we visited the Waterstone Village branch to resolve the issue, the representative was unhelpful, rude and refused to let us speak to a manager. This lack of customer service is unacceptable.

The reassignment of our phone number has caused significant disruptions to our business. We are losing customers because they cannot reach us, and we have spent a considerable amount of money on signage and advertising featuring this phone number, which is now useless.

MTN’s actions are causing real harm to our business, and we are considering legal action to seek compensation for our losses. This level of service and disregard for their own policies is unacceptable. We urge MTN to address this issue immediately and ensure it does not happen again. Until then, we cannot recommend MTN South Africa to anyone.