JG
Jonathan G
1 reviews | Active since Oct 2016
10 Oct 2016, 19:25
MTN repairs suck!
<p>First of all MTN tell me I can expect my phone back from repairs within 5 days. It's now been just about 2 weeks and when I phone and ask where my phone is they just tell me that the service center was ****** and that I must call another day. I asked what about my phone and they can't give me an answer!!! Come on MTN I am using a friends phone which I'm so worried I will drop and break, I need my phone bac****</p>
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MTN South Africa's replyOfficial
12 Oct 2016, 09:09Good day Jonathan Godwin,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the IMEI number or Job Card number in order to investigate further with the Handset Repair department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
MTN South Africa's reply12 Oct 2016, 09:09
Official
Good day Jonathan Godwin,
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
May you kindly provide us with the IMEI number or Job Card number in order to investigate further with the Handset Repair department.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,