1 reviews | Active since Mar 2015
Mtn Repairs sold my new tablet
Below are the only details we received from the repairs:<br> Jobcard # CZHSW***<br> Serial# ***<br> We had a Galaxy Note 10.1(2014 Edition) which was just 7 months old on contact with MTN. It broke the screen and we took it for fixing back to MTN, where in 2 weeks time we got an SMS confirming that the tablet has been assesed and can be fixed at a cost of R2394. We rep**** \YES"so that they fix it.<br> On the SMS they were no bank details to deposit the money. We did not the means and options for paying for the tablet and we waited for MTN to call us that thee tablet is back come and pay. Time went by and we went back to MTN and they told us we had to call them to ask for details and they gave us an account number where we deposited R2394 for repairs. A month later we did not receive any response from them and we contacted MTN again and they kept on telling us that our tablet was in transit for the whole month. We got tired of waiting for it and went back to MTN and we were told that they the repairs company sold our tablet for R2394 to recover their repairing costs since they did not receive our payment in time.I believe the tablet costs more R8000 and they sold for R2400"""
We are truly sorry for the inconvenience caused and the delayed response to your post.
According to the jobcard number, the device is currently in quarantine at our repair centre in Allandale/Midrand.
We've escalated the matter directly to the management team to assist, locate the device and send it to the store where it was booked in.
We have requested that you be contacted to confirm that the device has been found.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and the delayed response to your post.
According to the jobcard number, the device is currently in quarantine at our repair centre in Allandale/Midrand.
We've escalated the matter directly to the management team to assist, locate the device and send it to the store where it was booked in.
We have requested that you be contacted to confirm that the device has been found.
Regards
Tim
MTN Complaints Management Team: REQ:***
