1 reviews | Active since Feb 2015
MTN REPAIRS - NO WORDS!!!!
Good day.<br> <br> I am still unhappy with no response, I really cannot believe this service!!!! NOW THAT WE CAN COLLECT THE PHONE WITH NO REPAIRS WE HAVE TO PAY A DELIVERY FEE OF R300??? How do you guys want to be the best service providers when you cannot even resolve a pathetic matter like this one???<br> <br> (FIRST REQUEST)<br> After numerous attempts (Since November 2014!) - to understand why we have to pay a fee to fix our Sony Experia V's Charging unit, we are still unsuccessful. After they told me at the MTN depot in Checkers Fleurdal, that there will be no fees because the phone is still under the 6 month warranty , if that does not cover it, the insurance we took will cover it..<br> <br> Not one of the 100 people i was put through can assist?<br> <br> I assume that the phone has not been repaired,if so do not repair.<br> Please also send me a physical address for collection as well.<br> Cannot believe this pathetic service! Will be sure never to make the mistake to purchase anything from MTN, Not for myself of the business!<br> <br> Thank you.<br> <br> Mis L. de Vries And Mr. M van Der Walt<br> <br> IMEI NO: ***8 6876<br> ID no: *** 088<br> ***
We do apologize for the delayed response to your e-mail. It is not our intention to have dissatisfy you in any way.
The mandatory fee of R330.00 is for the device being physically and visually inspected by our technicians at the warehouse. The terms & conditions of the booking is available on the TFR document (Technical Fault Report).
We've located the booking that was done (Jobcard number: YCCF ***) and see that you were contacted on the 12th & 18th of December 2014 to confirm if you accept the quote from Sony for the amount of R1296.83 for the physical damage done to the charging connector. The repair could not be done as a warranty assessment as it was found to be physically damaged.
Both our and Sony's repair centre tried calling on the numbers ending with 6030 & 6784 but both numbers were off.
The device has been sent back to store in Fleuredal Mall and can be collected.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
We do apologize for the delayed response to your e-mail. It is not our intention to have dissatisfy you in any way.
The mandatory fee of R330.00 is for the device being physically and visually inspected by our technicians at the warehouse. The terms & conditions of the booking is available on the TFR document (Technical Fault Report).
We've located the booking that was done (Jobcard number: YCCF ***) and see that you were contacted on the 12th & 18th of December 2014 to confirm if you accept the quote from Sony for the amount of R1296.83 for the physical damage done to the charging connector. The repair could not be done as a warranty assessment as it was found to be physically damaged.
Both our and Sony's repair centre tried calling on the numbers ending with 6030 & 6784 but both numbers were off.
The device has been sent back to store in Fleuredal Mall and can be collected.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,