MTN repairs failed to fix my iPhone 6s mic twice
<p>Good day.</p> <p>My iPhone 6s was repairs by MTN insurance in march for a damaged screen.the phone was repairs but shortly after receiving the phone the mic was found to be damaged,people could not hear me when I talk.the screen then stopped working on side.the phone was sent it for repairs again to repair the screen and mic.the phone was then returned to me and the mic was not repaired.the phone was the sent for repairs again for the third time to repair the mic.after a few days the phone was returned to me.the phone mic is still faulty,people cannot hear me when I talk.</p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***6
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***6