MTN REPAIRS - BAD SERVICE

I handed in a cellphone on behalf of my mother at the MTN store Bayside (Table View) on 16 March 2019, where I to wait in a queue for more than an hour because one of the staff members were late to work. Here I was told that the query should be resolved within 2 weeks. I have been phoning the store numerous time this week to follow up, but no one answers the phone there. Today (4 April) I phoned the repair center, only to find out the phone has not even been booked in yet for a technician to assess it, and that the turn around time is 21 working days, MUCH longer than what the store originally told me it will take. They also said that the repair center only opened again last week because they were moving, again, none of which was communicated at all. Here I will apologize to the consultant that I spoke to for loosing my cool on the phone. My mom has been without her brand new phone, which was issued only in January this year, for more than two weeks now, and has to borrow phones from other people to get by. I suggest that MTN works on communicating to their staff how long it ACTUALLY takes to have phones assessed and also let clients know that repair centers are closed which could impact turn around times. Some training to staff will also help to get them to answer a phone. Some clients are unable to get to stores on short notice.