1 reviews | Active since Jan 2012
MTN repairs are useless
My htc one m9 was booked in in march where they had to replace the board. after receiving it back the phone 's screen became non responsive in the top right corner. They replaced the screen but the problem still persisted and i'm not talking that the screen has a new problem its the exact same area on the screen. So it was booked in again and had to wait two and a half months to get it back where I was told again they replaced the screen. Guess what the screen did the exact same thing again and was booked in again. Now they tell me there's mechanical damage and that's what causes the issue. So My first problem is if that is the cause of the problem why wasn't it detected the first two times, my second problem is that I have effectively been without a phone since march as its been booked in almost constantly and now for the last 3 weeks I've been given a different excuse on a daily basis as to whats going on from the repair center.
Dear Andreas,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Our records indicate the device has reached our repair centre on the 14th of November and is currently in the processed of being repaired.
Please bear with us during this process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Andreas,
Thank you so much for the patience and understanding you’ve displayed during this most regrettable situation. For myself and on behalf of MTN, please accept my sincere apology for the inconvenience caused.
Our records indicate the device has reached our repair centre on the 14th of November and is currently in the processed of being repaired.
Please bear with us during this process.
Let me assure you that we highly value your time and our business relationship. We will strive to ensure that this error is not repeated in the future.
I would like to thank you for bringing this issue to our attention. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
