1 reviews | Active since Mar 2017
<p>Handed in an iPhone SE for repair 06/02/2017. Repair centre send it back because Find My Iphone was active (they could have simply called - my contact number was part of the form!). Finally got the phone back and re-submitted it for repairs on 27/02/2017. After three SMS from them to accept the cost of repair R5400, and three responses from me saying yes, I finally called them to confirm. Still nothing happened. Finally went back to the Shop at MTN 14th avenue to be told I the phone was ready for despatch but I had the pay the repair (actually a swap out) first. This was paid on 10/03/2017. Today I am told that they do not have stock to do the swap-out. This is the most terrible service immaginable. I doubt these guys can walk and chew gum at the same time.</p>
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Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the matter has been escalated to the relevant functional unit for further assistance.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
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