MTN repairs and customer service

<p>Good day,</p> <p> </p> <p>On the 08 March 2017 I took my Samsung Note 4 (N910C) smartphone in for repairs to MTN Tygervalley due to the displaying lifting up(consultant: Dominque). Completed the documents and was informed that I it will be sent away and I might have to pay for the damage. I was also informed that I will receive and sms with feedback and/or when I can collect my phone.</p> <p> </p> <p>On the 24 March 2017, I had to contact MTN to follow-up on my phone. I was then advised that it came on the 17 March 2017 already. Went to the store to collect the phone and it looked in a better condition than when it went away on the 08 March 2017, however, the display was still loose and it had to get sent away again (consultant: Donovan). Again I was informed that I will receive and sms once the phone is back in the store.</p> <p> </p> <p>Today 03 ApriI 2017 receive an sms that states: “Good day, please note that the Samsung phone you sent for repair is right for collection at MTN Tygervalley. Thank you”. I then went to Tygervalley to collect my phone and the lady assisting people then did not give me a ticket to wait but actually went to the back to get my phone. When she brought it out and took it out of the box, nothing was done to my phone and it was exactly the same as when I gave it in. So she goes to a consultant at a desk and comes back to me and says that the phone needs to go away again.</p> <p>That lady then writes on the same document “sent back again 03/04/2017”</p> <p> </p> <p>This is totally unacceptable as I am now without a phone for almost a month and if the phone went away for repair is there not a check that needs to happen to ensure the problem is resolved before waiting my time as a client to drive up and down and take time off from work to go and collect it.</p> <p> </p> <p>Every month I pay my contract on time and this is the service I get…….</p> <p> </p> <p>I need someone to have this matter sorted out!</p>