MTN Repairs

<p>I went to the MTN shop at Middelburg Mall late August to hand in my Samsung Galaxy S6 as the screen was broken, MTN told me when I took out the contract that I get 2 free screen repairs. The consultant informed me that they do not keep a record of my contract at the shop and that I should provide them with the relevant documentation. I contacted customer care in this matter and the consultant informed me that MTN has all the detail on their system. The following day I returned to the MTN shop at the Middelburg Mall and I spoke to another consultant, suddenly there was no problem in obtaining my detail on the system and they booked the handset in for repair. The consultant informed me that it will not take longer than 3 to 4 weeks before I can collect the handset. I contacted MTN’s repair centre on the 12th of Sep to follow up on the status of the handset and they told me that the handset has not been assessed yet. I then contacted them again today (19th of Sep) with the same result. It has almost been 4 weeks and nothing has been done yet, this is unacceptable! I should have had me phone back and they it hasn’t been assessed yet!</p> <p> </p>