CS
Cornelia S

1 reviews | Active since Sept 2016

06 Sept 2016, 10:42

MTN REPAIRS

<p>Good day,</p> <p> </p> <p>I am an account holder of MTN since 2009 and never had problems till now in the begining of July 2016. My last upgrade was a CAT B100 and begining of July the speaker stopped working.</p> <p>Then my troubles started. It was a mission to book it in and eventually I took it to Midrand on 30/7/2016 where they took it in. But now I am still waiting, every time I phone they say CAT is going to exchange the phone but I don't see anything. Apparently waiting for stock. But in the meantime I am paying for a contract I can't use.</p> <p>Shouldn't they follow up why it takes so long. This is very bad service</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 Sept 2016, 18:31
Official

Thank you for your post

We apologize for the delayed response and for any inconvenience incurred.

Thank you for taking the call, please be advised that the matter has been escalated to the HVRC management, we will revert with feedback.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

Kind Regards
Siphumezo
REQ: **********