mtn repairs
Does mtn staff know what they are doing in the call centre.my iphone 6 crashed after a week when I did the update.the phone was booked in on the 7/10/2015 I was told it would take 5 working days then they tell me I must take off find my phone so I did.then I was told there is no stock.so I called today they said the warranty assessment was declined because the phone is working.3 working days for the phone to get to the repairs plus 3 days to get it back.worst service ever.think when is contract is done I am porting to vodacom for better service
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MTN South Africa's replyOfficial
24 Oct 2015, 15:55Hello fightstar,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply24 Oct 2015, 15:55
Official
Hello fightstar,
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Thank you for posting.
Please accept our apologies for the break down in service in one of our touch points and for any inconvenience experienced.
We note however that the details of the handset have been left out i.e. the job card number or the IMEI for the handset in question for us to view the history of repairs and advice accordingly.
Rest assured, it is not our intention to displease you.
Regards
Nompumelelo
REQ:***
Best regards,