JM
Jorge M
1 reviews | Active since Sept 2012
27 Jan 2016, 16:08
MTN repair centre Sucks
MTN is a joke, Booked in a new Sony Xepria M5 on the 12th of Jan. Called the repair centre today 27th of Jan and they said to me that JHB only received the phone yesterday. My question is why must i wait so long and why must i still pay the contract when the phone is not been used. I thought Cell C was bad. MTN standard is even lower. When the phone was booked in MTN said to me 6 to 8 weeks. Now i can see why Service level shocking. They do not take us serious and they only want our money. Miss 1 payment and see what they will do.<br> I really expected MTN to swap the phone. <br>
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MTN South Africa's replyOfficial
28 Jan 2016, 14:33Hello jorgepe,
We are truly sorry for the inconvenience caused for the breakdown in service experienced.
Kindly note that our stores log the booking and our courier services would then collect the devices based on their schedules.
We see that you have not included your jobcard number in order for us to track the booking and request a priority repair. We will suggest that you call *** and request a priority repair due to the device being collected late from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused for the breakdown in service experienced.
Kindly note that our stores log the booking and our courier services would then collect the devices based on their schedules.
We see that you have not included your jobcard number in order for us to track the booking and request a priority repair. We will suggest that you call *** and request a priority repair due to the device being collected late from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply28 Jan 2016, 14:33
Official
Hello jorgepe,
We are truly sorry for the inconvenience caused for the breakdown in service experienced.
Kindly note that our stores log the booking and our courier services would then collect the devices based on their schedules.
We see that you have not included your jobcard number in order for us to track the booking and request a priority repair. We will suggest that you call *** and request a priority repair due to the device being collected late from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused for the breakdown in service experienced.
Kindly note that our stores log the booking and our courier services would then collect the devices based on their schedules.
We see that you have not included your jobcard number in order for us to track the booking and request a priority repair. We will suggest that you call *** and request a priority repair due to the device being collected late from the store.
Regards
Tim
MTN Complaints Management Team: REQ:***