MTN Repair Centre SUCKS

my phone was booked in at CAPE GATE MTN on the 5th March 2016 spoke to agent M Jonas assisted me with booking the phone in<br> I Asked her how long will this take she explains no more then 10 business days asked her are you sure she says yes positive might be even quicker then that.<br> phone was then booked in at JHB Repair centre on the 8th of March ONLY<br> fast track two weeks from there i called the HIgh volume centre they tell me no Sir we awaiting part from LG and we usually take 15-21 working days by this time im beyond annoyed but i try to keep calm and also not having a replacement handset hasnt helped the cause.<br> fast track another two weeks 31st of March 2016 again \Sir we still waiting for LG\" i then called the next day they then tell me no sorry sir we couldn't fix your phone after having the phone for a full month, next consultant then tells me sir we dispatching your replacement device today and it will be at the store no later then Wednesday morning this was on the 1st of April and Wednesday (REF NO: ***) morning being 6th of April 2016<br> and not to my surprise no phone on the Wednesday ...now you please tell me what the fudge is a customer to do "