MTN Repair Centre -Midrand Must Just Close Down

<p>I walked in to the MTN Repair cente on September 6, 2016 to book in my phone, I waited 3 hours before I was attended to. The consultant by the name of Yawsar was not apologetic about it, rather showed me some attitude that it's not his problem. I was advised that within two days I will get an sms notification, which I never received.</p> <p>A week later I phoned to the customer centre number I was given... ********** , to enquire about the status of my phoe, I was told that my phone is not booked in yet for repairs.</p> <p> </p> <p>Today , the 20th of September, 14 days later, when I phoned in again to follow up , I am told that my phone has not been booked in for repairs. No reasons given ...Mind you the turnaround time supposingly is 14 days to have my phone back . </p> <p> </p> <p>I even wrote an email to their complaints centre for poor customer service, the response came back yesterday that the phoned will be booked in for repairs, today , nothing has been done.</p> <p> </p> <p>People stay away from MTN their service sucks, no accountability, no sense or urgency, no trained staff, no professionalism, I even regret booking my phone to them. MTN must fall... I will spread this word to every platform that I get.</p>