MTN Repair Centre Complaint
<p>I have a contract phone with MTN, the handset stopped responding to touch within the first 6 months of my having the phone. MTN has had the phone in their possession for 2 months of which they could not locate its whereabouts. Now they have found the phone and have sent me a quote for repairs for R1629.30. </p> <p>I am at a loss for words, what happened to cellphonesds having warranties? Clearly MTN should repair the phone or LG must repair the phone as this phone has only been in my possession for 6 months. Nevermind that I am paying for a contract without a phone.</p> <p>Then when you call them they do not answer the phone. That stupid song goes on and on, with no one coming to your assistance</p>
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
No contact details or account information provided for assistance.
Please assist us with the following information:
Cell number:
Device name:
IMEI number
Job card number
Date device was sent in
Store name
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
No contact details or account information provided for assistance.
Please assist us with the following information:
Cell number:
Device name:
IMEI number
Job card number
Date device was sent in
Store name
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
Hi;
One your agent on Twitter asked how old was my device and that was last week prior to me sending a complaint via Hello Peter and they never came back after I told them the phone was 8 months old and it's been with MTN for the past 2.5 months. Of the 2.4 months agents at the store could not find my phone. I'm paying for a contract without a device to use and no loan device was offered. After all that I get a quote on 29/05 saying I must pay R1630 to have my phone repaired. What happened to the manufacturer's warranty?
I subsequently sent an email via your website and not one person came back to me with a response, never mind having only 200 characters to state my complaint on.
I now hope and pray that you will atleast help me out with this Alice, I'm extremely annoyed, angry and other rude stuff I cannot type (because it's not your fault).
The details you have requested are:
Cell number: ***
Device name: LG G3
IMEI number: ***
Job card number: ***
Date device was sent in: not sure early April 2016
Store name: Jabulani Mall - Tumelo
Kind Regards,
Alice van der Merwe
REQ:***
Regards
Melissa
Hi;
One your agent on Twitter asked how old was my device and that was last week prior to me sending a complaint via Hello Peter and they never came back after I told them the phone was 8 months old and it's been with MTN for the past 2.5 months. Of the 2.4 months agents at the store could not find my phone. I'm paying for a contract without a device to use and no loan device was offered. After all that I get a quote on 29/05 saying I must pay R1630 to have my phone repaired. What happened to the manufacturer's warranty?
I subsequently sent an email via your website and not one person came back to me with a response, never mind having only 200 characters to state my complaint on.
I now hope and pray that you will atleast help me out with this Alice, I'm extremely annoyed, angry and other rude stuff I cannot type (because it's not your fault).
The details you have requested are:
Cell number: ***
Device name: LG G3
IMEI number: ***
Job card number: ***
Date device was sent in: not sure early April 2016
Store name: Jabulani Mall - Tumelo
Kind Regards,
Alice van der Merwe
REQ:***
Regards
Melissa