MTN Repair Centre Complaint

<p>I wrote a complaint to MTN on 30/05/2016 On email, their website complaints link as well as finally on Hello Peter because was receiving no response.</p> <p>On 03/06/2016 I got a response on Hello Peter from Alice van der Merwe (REQ: ********** ). And then silence again.</p> <p>My phone has now been with MTN for 9 weeks and counting, of which the first 7 weeks they could not locate my phone (they lost it). They found it in week 8 and want to charge me for repairs R1630 for a phone that is 6 months old. I had a simple question why is the phone not covered under the manufacturer's warranty for repairs. </p> <p>9 weeks and still deligently paying for a phone that is not in my possession and even if it was it was not functioning. The screen would literally boil and eventually I guess it burned itself out and the portion of the touch screen was not responding.</p> <p>Now when in this is the device quality my fault. Why is MTN not fixing or replacing the device as per the manufacturer's warranty?</p> <p>Alice van der Merwe can I please have my broken device back because you clearly cannot fix it and are keeping mum about the phone again.</p> <p>The phone disappears for 7 weeks and now I have to pay for repairs? What are you repairing? Where was my phone in the 7 weeks? How do I know that that which you are quoting me for was damage caused by yourselves because you had lost the device.</p> <p>Why can you not have proper service centres like Vodacom? Where we take our phones there and wait for it to be repaired right there.</p> <p>You take advantage of people's rights and then never answer their enquiries and calls. It's no wonder Nigeria fined you. RSA should do something about you instead of bailing your useless %%^&)&# out of %$#%$ that you cause for yourself. </p> <p>And it's no wonder your share prices are dropping like SAAMBOU and African Bank (history).</p> <p> </p>