1 reviews | Active since Jul 2014
Mtn repair centre
My cell phone is sent in to the repair centre 8 weeks ago, I am still waiting for my cell phone to be delivered. I have already paid my invoice 5 weeks ago, I gave them new delivery address weeks ago, as the original delivery store Is closed due to renovations, I'm flying overseas next week, Kabelo the manager promised me on Monday he will call me back, I'm still waiting for his call. I am fed up with this company and service I get from them.
Good day Jeanne,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kindly provide me with your device IMEI number as well as well as the account holder's ID number so I can liaise with the supervisory team at out High value Repair Centre regarding the repair status of your phone and advise accordingly. These can be email directly to ***
Thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
Good day Jeanne,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
It is only through these concerns being brought to our attention that we can identify and address areas that need our urgent attention.
Kindly provide me with your device IMEI number as well as well as the account holder's ID number so I can liaise with the supervisory team at out High value Repair Centre regarding the repair status of your phone and advise accordingly. These can be email directly to ***
Thank you once again for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,