1 reviews | Active since May 2016
Mtn repair centre
Being a loyal customer for 10 years I'm so disappointed. I started a contract for an lg g4, a few months back. A month ago my phone started freezing at the boot screen, so as it was still under warranty I took it in to get repaired. Yesterday I got a reply from mtn regarding my phone. Since there was a small dent on the corner thats hardly noticeble, they're claiming it to be physical damage thus the warranty is now voided. The phone has only been dropped once from a height under 30cm. So I wouldn't say that cause the problem since I dropped it was dropped months back and the problems were recent. They sent me a quote to fix the phone......R4500!!!!! And now I have to pay R330 just to get the phone back for denying the quotation. I did some googling and the same problem has been reported all over the world in the same phone and the only solution is to take it back to get it replaced (straight from the lg company BTW). I called procell (a small cellphone repair shop in bloem) they say they'll only charge me R250.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if the quotation given to you is rejected there is a R330.00 Incl. Vat rejection fee charged.
These charges are applicable when the Customer (“you”) has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment. MTN shall endeavour but shall not be obliged to give you notification of such disposal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that if the quotation given to you is rejected there is a R330.00 Incl. Vat rejection fee charged.
These charges are applicable when the Customer (“you”) has instructed MTN to assess the Device, which by necessity requires certain services to be performed by MTN for the purposes of assessing the fault/damage in order to validate warranty or provide you with a quotation for the costs of repairs to the device.
The device/s will only be returned, provided that you have made payment in full of all applicable charges and service fees due to MTN. MTN reserves the right to dispose of Devices where Devices remain uncollected for a period of 90 (ninety) days or more or where you fail to make payment. MTN shall endeavour but shall not be obliged to give you notification of such disposal.
We would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ:***