MTN REPAIR CENTER USELESS
my hubands Hisense cell phone which we baught in December 2017 was given in at Ackermans in January with speaker problems, the cell phone was sent to the MTN repair centre. The Manager from Ackermans phoned saying that the phone will be replaced, but MTN does not have stock at the moment. Each week the same story MTN does not have stock, its has been almost two whole months and still they do not have stock.
Good day Leony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent an escalation through to our warehouse to check if we do have stock of your device. We do need the serial number of your device so that we can confirm the model number of the device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Leony,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have sent an escalation through to our warehouse to check if we do have stock of your device. We do need the serial number of your device so that we can confirm the model number of the device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,