Item: MTN South Africa
Rating: 1
Author: Namagara B

MTN South Africa's replyOfficial

04 May 2016, 14:47

Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.

We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.

Kindly be advised that MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. Please contact our High Volume Repair Centre department on *** so that they can advise what exactly was done by the technicians that were assigned to your booking.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***

MTN South Africa's reply04 May 2016, 14:47

Official

Thank you for bringing this to our attention. We appreciate that you have made us aware of the issues that you were faced with regarding the handset.

We sincerely apologize for the inconveniences caused. We understand the frustration that you endure in your attempt to have this resolved.

Kindly be advised that MTN SP After Sales is accredited to assess and perform cellular repairs under strict manufacturer guidelines and as such, specific criteria is app**** when assessing devices to validate warranty. Please contact our High Volume Repair Centre department on *** so that they can advise what exactly was done by the technicians that were assigned to your booking.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards,

Zukiswa

REQ:***

NB

Namagara B's updateReviewer Update

05 May 2016, 06:23

oh my God, i guess you really dont get it do you? I have called 5 million times and i do not agree with what they say, how can you charge me r3140 on an handset that i have had only for 6months, are you for real, what happened with my warranty, coz i had a dot crack on my screen which i lived with for weeks, it in-tells that it is the reason the phone battery went flat and doesn't charge which is clearly a phone default and not me having damaged the phone i SHOULD NOT BE CHARGE FOR THAT DAMAGE you must really think we are stupid, i pay r650 for that phone, are you for real every single month, and all i have had so far are issues. how can you explain that battery goes off and phone wont charge or switch on again and you want to make me believe that it is due to my small scratch on my screen, dont you think that if it was the screen i would have gone to Samsung for the free screen repair.... i am extremely disappointed on MTN services, or all about money and not about giving us the best service. you always look for opportunity to get money out of us BUT THIS TIME I SAY NO!!! please world if you looking to have a contract forget MTN

NB

Namagara B's update05 May 2016, 06:23

Reviewer Update

oh my God, i guess you really dont get it do you? I have called 5 million times and i do not agree with what they say, how can you charge me r3140 on an handset that i have had only for 6months, are you for real, what happened with my warranty, coz i had a dot crack on my screen which i lived with for weeks, it in-tells that it is the reason the phone battery went flat and doesn't charge which is clearly a phone default and not me having damaged the phone i SHOULD NOT BE CHARGE FOR THAT DAMAGE you must really think we are stupid, i pay r650 for that phone, are you for real every single month, and all i have had so far are issues. how can you explain that battery goes off and phone wont charge or switch on again and you want to make me believe that it is due to my small scratch on my screen, dont you think that if it was the screen i would have gone to Samsung for the free screen repair.... i am extremely disappointed on MTN services, or all about money and not about giving us the best service. you always look for opportunity to get money out of us BUT THIS TIME I SAY NO!!! please world if you looking to have a contract forget MTN

NB

Namagara B's updateReviewer Update

05 May 2016, 06:28

THOSE CHARGES MUST BE CANCELLED WITH IMMEDIATE EFFECT, I HAVE BEEN CALLING THE MAIN OFFICE AND GUESS WHAT THE MANAGER IS HASN'T GOTTEN BACK TO ME...WHO DO YOU SERVE. US OR YOURSELVES...? IT HAS BEEN ONE MONTH AND ONE WEEK THAT I AM WITHOUT PHONE, BUT I STILL OF COURSE RIGHT HAVE TO PAY INSTALLMENT OF R650 FOR THAT MONTH RIGHT???? YOU ARE THE WORSE SERVICE PROVIDER I HAVE EVER ENCOUNTER, I WILL EXPECT THOSE FEES CANCEL AND I WANT MY PHONE BACK OTHERWISE YOU CAN CANCEL THAT CONTRACT BECAUSE I WONT PAY FOR A PHONE I DONT HAVE. NONSENSE!!!

NB

Namagara B's update05 May 2016, 06:28

Reviewer Update

THOSE CHARGES MUST BE CANCELLED WITH IMMEDIATE EFFECT, I HAVE BEEN CALLING THE MAIN OFFICE AND GUESS WHAT THE MANAGER IS HASN'T GOTTEN BACK TO ME...WHO DO YOU SERVE. US OR YOURSELVES...? IT HAS BEEN ONE MONTH AND ONE WEEK THAT I AM WITHOUT PHONE, BUT I STILL OF COURSE RIGHT HAVE TO PAY INSTALLMENT OF R650 FOR THAT MONTH RIGHT???? YOU ARE THE WORSE SERVICE PROVIDER I HAVE EVER ENCOUNTER, I WILL EXPECT THOSE FEES CANCEL AND I WANT MY PHONE BACK OTHERWISE YOU CAN CANCEL THAT CONTRACT BECAUSE I WONT PAY FOR A PHONE I DONT HAVE. NONSENSE!!!

MTN REPAIR CENTER