1 reviews | Active since Dec 2011
MTN Rententions Department
<p>Naledi Monyane in the Retentions department has been giving me the run around with regards to miograte my number to prepare. I receive emails from Rententions I when I request to be migrated to prepaid, they don't do anything about it instead they send me security question that I have to answer. I've done that a mulple times already. I followed up with the 808 Contact Centre and all they can do is email Naledi Monyane . No one from Rententions is available via phone however I keep receiving calls from other people in Rententions as well offering me contracts which I'm not intered in. The moment I tell them that I'm still waiting for them to migrate my number they suddenly don't have access to the system to check on my initial request. I've receive numerous referenece number as well for the same request. #***8, #***9 & ***6. I really don't know what to do now. All I've asked for more than a week ago is for my number *** to be migrated to prepaid. I really hope I'm not asking allot</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Log a new Complaint
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Log a new Complaint
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the relevant management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
Log a new Complaint
REQ:***